首先想说的是,我这里说的产品,不是实业产品,更多指的是知识产品,智力产品等虚拟产品。这个系列我从最简单的案例或者事情说起,慢慢引入一些产品策划、设计的原理、理念、方法和途径,逐渐来探讨深层次产品策划、设计的问题,今天先从最简单的说起。
中国移动,这个中国最赚钱的公司,每天净利润就达到了3亿元,惊人的暴利。无数人痛骂的同时,却没有仔细想过它是如何策划赚钱的。我来简单分析一下它是怎么做产品策划的。
在这不探讨它利用一些见不得光的暗箱操作和权力、政策垄断牟利,我只说它市场策划的手法。
中国移动这么多年,主要卖的无非就是两样东西:短信和通话时长(当然还有如3G等其他服务但不是主流)。可是,在一般人印象中不是这样的,它给大众心里留下的是一系列的“产品”:动感地带、神州行、全球通….
我想问一句,这些服务有什么不同吗?
其实没有 !还是短信和通话时长。
它把短信和通话时长,通过人为的强制拆分组合,包装成品牌,定位于不同的用户群:动感地带–定位喜欢追逐新奇的年轻人,全球通–吸引喜欢表现身份差别的商务人士,神州行–定位普通用户,本质上还是卖通话时长和短信者两样服务,只不过通过策划手法融入了群体性格,让大家感觉到是有差异的服务。
我们可以看到,中国移动的产品策划的路线总结起来就是
1. 将现有服务细化,分割成不同的业务板块。
2. 用户细分。根据年龄、收入、社会地位、地理位置、职业等人文统计特征,将用户做分成不同的群体,然后选择市场容量较大和利润空间较大的用户群重点突破。
3. 将选择的细分用户群和细化服务一一对应,制造价格价格极差,形成差异化服务。
4. 将差异化服务赋予品牌体现,包装成一个个体现用户群性格、特征的产品。
5. 将产品再做细化,形成产品线。
6. 大量的广告宣传,使产品形象深入人心,人们心甘情愿为细微的差异化支付较大的代价。
中国移动脱胎于中国联通,但是它的运营手法远胜于中国联通,后来中国联通在产品策划上几乎都是模仿中国移动,也就是以上我分析的一个路径,只是它在很多细节地方都没有做好,影响上远逊于中国移动。
这些移动运营商,深谙赚钱之道,从他们产品策划可见一斑。
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Thanks for sharing. I read many of your blog posts, cool, your blog is very good.
Can you be more specific about the content of your article? After reading it, I still have some doubts. Hope you can help me.
I don’t think the title of your article matches the content lol. Just kidding, mainly because I had some doubts after reading the article.
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.
Reading your article helped me a lot and I agree with you. But I still have some doubts, can you clarify for me? I’ll keep an eye out for your answers.
Your article helped me a lot, is there any more related content? Thanks!
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